Support Center
Real Dino Shooting Games 3D · We're happy to help
Having an issue, found a bug, or have feedback about the game? Reach out and we'll get back to you as soon as we can.
Email info@skyensystems.comFrequently Asked Questions
The app crashes or freezes on my device
Make sure you're running the latest version of the App from the Google Play Store or App Store, and that your device's operating system is up to date. Restarting your device and reinstalling the App often resolves most crashes. If the problem continues, email us your device model and OS version so we can investigate.
Does the App require an internet connection?
The core single-player game can be played offline. An internet connection is used to load ads, including optional rewarded videos that give you in-game rewards.
What permissions does the App request, and why?
The App uses internet and network access to load ads. On Android it may use the Advertising ID, and on iPhone/iPad it shows Apple's App Tracking Transparency prompt, where you can choose "Ask App Not to Track". It does not access your camera, microphone, contacts, photos, or precise location.
Does the App collect any personal data?
We don't use accounts and we don't store your personal data on our servers. Your profile and progress stay on your device. The App shows ads through Google AdMob, which collects device identifiers, IP address and usage data to deliver ads, with your permission where required. See our Privacy Policy for full details.
How do I delete my data?
Your game data is stored locally on your device. Clear the App's data or uninstall the App to delete it. To limit ad data, decline tracking on iOS (Settings → Privacy & Security → Tracking) or reset/delete your Advertising ID on Android (Settings → Google → Ads). For any other request, email info@skyensystems.com.
How do I request a refund?
Refunds are handled directly by Google Play or the Apple App Store depending on where you downloaded the App. Please use the refund request process provided by that store.
I have a feature suggestion
We'd love to hear it! Send your idea to info@skyensystems.com and we'll take it into account for future updates.
Still need help?
Skyen Systems
Email: info@skyensystems.com
Website: skyensystems.com
We typically respond within 2-3 business days.